Refund policy

At ScarfCo, customer satisfaction is important to us. At this time, we are only accepting exchanges and do not offer refunds.

Exchange Eligibility

To be eligible for an exchange:

• Your item must be unused, unworn, and in its original condition.
• All original tags and packaging must be attached and included.
• Exchange requests must be submitted within 3 days of receiving your order.
• Proof of purchase is required.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Sale or clearance items
• Gift cards
• Items that have been worn, washed, damaged, or altered
• Customized or personalized products

How to Request an Exchange

To initiate an exchange, please contact our customer support team with:

• Your order number
• The item you wish to exchange
• The desired replacement item

Once your exchange request is approved, we will provide instructions for returning your item.

Shipping Costs

Customers are responsible for return shipping costs unless the item received was defective or incorrect. Shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 3 days of delivery. We will work with you to resolve the issue as quickly as possible.

Processing Time

Once we receive and inspect your returned item, we will process your exchange within 5–10 business days. You will be notified by email regarding the status of your exchange.

Contact Us

If you have any questions regarding our Exchange Policy, please contact us through our website at ScarfCo.ca